Recent Water Damage Posts

Water Damage Control

4/17/2019 (Permalink)

When homeowners find themselves faced with water damage from a sewage backup or bursting pipes, they often want to know how long the restoration efforts will take. The answer depends on the extent of the damage, the type of water to invade the home and materials used throughout the affected area. Our SERVPRO water restoration team may tell homeowners to expect the process to take anywhere from two to three days, but to not be surprised if it takes as many as seven or longer. Some factors that affect the time it takes to dry out a home include: 

• The type of water to flood the home 
• The size of the area affected 
• The building materials affected

Type of Water

Clean water is easier to clean up than black water, as the former doesn’t require special Hazmat materials or equipment. If your problems stem from bursting pipes, the solution may be as simple as fixing the pipes and drying out the area. If you do so within 24 to 48 hours, you can reduce the likelihood of mold and bacteria growth as well. 

Size of Affected Area

The type of water isn’t the only factor to affect restoration times. The size of area plays a huge part as well. If the size of the affected area is relatively small, less than ten square feet, restoration efforts can take as little as two days, and you may even be able to perform them yourself. However, if your entire ground floor is flooded, it could take several days of professional efforts. 

Materials Impacted

If it is just your carpet that is affected, restoration efforts shouldn’t require much of your time at all. However, if your drywall, insulation and/or framing are impacted, you may need to do more than fix a broken pipe. Restoration efforts in the latter instance could take as long as 7 days or more. 

Every situation is different, and the water damage caused by bursting pipes could be far more severe than damage from, say, a leaking pipe. Talk to your local SERVPRO water damage restoration team to learn more about what to expect. We are always here to help! 

Water Damage Requires Professional Clean-Up Now to Prevent Problems Later

4/17/2019 (Permalink)

SERVPRO Offers Professional Water Damage Cleanup

Many people clean their homes prior to leaving for vacation. They also make sure that all the lights are off, and then also check that all windows and doors are locked securely. Many otherwise careful people fail to shut off the water line at the outside of their home during their pre-vacation preparations. Many times, nothing comes of this, but when it does, the water damage can be substantial. 

Water damage that results from a broken water line, no matter where the break or leak is located, can cause damage throughout your home. This damage may not only spread across the floor or down the inside of a wall space but from one floor to lower levels, increasing the amount of damage your home experiences. 

Vacationing is Only Temporary and So Should Any Water Damage, if You Call for Professional Assistance 
Upon returning from vacation, homeowners whose home has been water damaged while they've been away are in for a not-so-pleasant surprise. Shutting off the water should be the first thing done if it can be safely accomplished. Standing water can pose an electrical hazard if electrical outlets or wiring are immersed in the water. If you are not sure about your safety, you should have professionals complete the shut-down the electricity prior to shutting off the water. Everyone should remain clear of the water to be safe. 

After the flow of water has been stopped, mop up the existing water using absorbent towels or mops and empty buckets. Dump these outside to keep drains inside your home from becoming clogged by any debris that may be in the water. Because water can infiltrate porous materials like drywall throughout your home, it is tough to remove completely. The structurally water damaged area must have the standing water extracted first. If this is not done properly, warping and deterioration of walls and other structures in your home can quickly occur. Then the absorbed moisture and humidity in the interior environment must be mitigated to acceptable levels. If not, this can lead to not only dangerous structural problems but also the growth of mold and mildew. These can cause health effects in your family members over time. 

What We can do For You 
Our professionals are trained in not only the removal of water that can cause damage to your home's interior, but we have training in the IICRC approved drying techniques that are designed for maximum efficiency. After cleaning-up and extracted all of the water, we will begin the drying process and take note of any damage that needs to be restored or repaired. Cleaning-up will continue with removing any debris that is left over from repairs, as well.  

The professionals at SERVPRO of Statesboro are experienced in responding to water damage emergencies such as ruptured or frozen water lines, and we can respond quickly. 

3 things to do while you wait for SERVPRO

3/6/2019 (Permalink)

When you realize there is water in your home, what should you do? First you want to stop the water source. If you are unable to do this, immediately call a plumber. You should also call your insurance company so they can lead you through the steps. We have below 3 of the most important tasks you should do while you wait for SERVPRO of Statesboro to reach your house. 

Most importantly your SAFETY. You should make sure you are safe first. That could mean leaving the house completely (even with the water continuing to flow) if it involves an electrical issue. If the water is high enough where you cannot see the floor, it would be a good idea to leave that area. You may not be aware of some dangerous circumstances that are under the water. 

Documentation, documentation, documentation. To help your insurance company and to have your peace of mind, document every damage you can. Make sure you can see the time and date of each picture. If you think you are taking too many pictures, odds are you should keep documenting. If you have furniture or appliances that were affected, take pictures of the serial number if you can find it. A good idea is to also walk through each affected (and not affected) areas and video. This will ensure you are catching everything. 


Remove any item in harms way. You may be able to start the first step of the cleanup process. If it is safe to do so, remove waterlogged items from the flooded area. The more you can move out, the higher chance the items can be restored. 

If you are over your head with a water loss, our IICRC certified technicians will be on site to help with your loss. 

When seconds matter

2/27/2019 (Permalink)

We offer a fast response 7 days a week, 365 days a year, and are available to take your call anytime. Water damage does not wait for Monday at 10:00 AM to happen. We realize that you want to get your life back to normal as soon as possible after a water loss. All our restoration methods meet industry standards, and our technicians are trained to IICRC standards. We have the technology and equipment that help our team ensure your house is back "Like it never even happened." We offer all our customers comprehensive water mitigation services, and we have a long history of working with insurance companies, so your claims are processed as quickly as possible.

No matter what caused your water damage problem, it is imperative that you have a fast response in calling us and that we move quickly and efficiently in making repairs. In just minutes, water can spread to other areas of your home. After a few hours, floors can become unrepairable. After only a few days, water can create severe complications and secondary damage such as microbial growth. 

Immediately after the loss, you can do a few things before we get there. The removal of wet items that are not permanently there will help tremendously such as rugs, curtains, and more. If you have furniture in the area where the loss has occurred, move the furniture or place waterproof material under each leg to help avoid more or any damage to the legs of furniture. When you call our office, our technician or crew chief may go over a few more steps to ensure your property can be repaired while we are en route to your house. 

At SERVPRO of Statesboro, we understand how crucial it is to move fast after water damage has occurred. Call us as soon as you can after the loss at (912) 764-9542.

Foundation problems can be due to water

2/20/2019 (Permalink)

Do you think you have water damaging your foundation? Lucky for us you are a hands-on homeowner, who fixes and repairs things as needed. The problem is that water damage to foundations is not an easy water damaging problem to identify.

The key to minimizing the damage is to catch it fast and address the issue. But how? Below is a list of the some of the common symptoms of water damage within a house foundation.

A. Overly Damp Soil

If you have an idea that there could be an issue with moisture, take a look at the soil around the foundations of the property. If it is unusually wet without any recent rain, there is a good chance that groundwater is seeping into the foundation.

B. Water in the Crawlspace
Standing water and moisture building up within a crawlspace is a pretty good sign that something is wrong with the foundation, circulation of air, lack of adequate insulation, or a broken pipe. If it is too damp in this area, the quality of the air in your house can decrease, and it may give off a musty odor.


C. Mal-functioning doorframes or windows
This might sound like a surprising sign, but if your doorframes used to open and close correctly, but have recently started to stick, the problem could be moisture related. It may be a sign that the doorframes have begun to warp, from excessive water absorption.

If you notice one or all three of the issues, you may have a problem on your hands. SERVPRO of Statesboro is here to help! 

Need a clean?

2/20/2019 (Permalink)

Whether you are trying to sell your home or you have renters moving out or even after a water loss in your home, getting your house ready for new people can be very exhausting.

When it comes to selling your home, it can be extremely overwhelming working with realtors, inspections, and potential buyers. Lucky for you, SERVPRO of Statesboro is happy to clean your house and get it ready for showings and the sale. With our highly trained crews, we are prepared to help with any cleaning task ranging from mold remediation to deodorization to general cleaning services including carpet cleanings. We have helped many homeowners prepare and sell their homes with a top to bottom cleaning. We have also helped a lot of apartment complexes clean after the lease ends and a new one is beginning. 

Our thorough cleaning services can include wiping ceilings and walls, trim, the exterior of baseboard registers, and cleaning the inside and outside of kitchen and bathroom appliances. Window cleaning and floor cleaning are a great way to finish the project up and add the final sparkle to your fresh home.

We would be happy to set up a time for an estimator to come onsite to answer any questions you may have, and to get you a good idea of what the project would entail and cost. SERVPRO is always here to help.

Understanding Dehu Specs

1/10/2018 (Permalink)

When checking out the specs on a dehumidifier you’ll usually find listed under the section “Water Removal” two numbers. One is noted as AHAM (Association of Home Appliance Manufacturers) and one is “Capacity at Saturation”. But what do these numbers represent and how are they calculated?

AHAM certifies that the PPD (Pints per day) a manu-facturer claims their product will remove is accurate. All dehu’s are tested in a controlled environment where the temperature is 80° F with a relative humidity of 60%. The units are run for 24 hours and the measured amount of extracted water becomes the official AHAM rating.

But even though each dehu is tested the same, the problem is that real world conditions are many times quite different. There have also been questions about whether the ratings that are being applied to “Home” appliances should have any bearing on the type of commercial units that you employ. And that’s where the “saturation” number becomes important.

Saturation can best be described as any extreme condition where the amount of moisture that is in the air is so high that a dehu is forced to run continually over a 24 hour period (100% RH). Situations like this might arise with flooded basements or natural disasters like hurricanes. So the saturation PPD rating will be at the top end of your dehu’s capability.

There exist a sizable number of temperature/humidity combinations that occur naturally or are due to the use of heat drying that causes faster evaporation. These all affect a dehumidifiers performance. Having more than two test conditions listed in the unit’s specs could give you a better idea of its overall performance, but that’s not likely to happen. But having some understanding of its performance capacity will help to ensure you’ve got the right sized unit on the job.


 

The Need for Air Filtration Device’s on Every Job

1/4/2018 (Permalink)

One of the more fascinating aspects about disaster restoration is that no two jobs are alike. That being said, you will most likely run across at least one of the following conditions 100% of the time:

  • Some sort of contamination
  • Where you need to dry carpet in place or by floating
  • Where structural cavities need drying
  • A customer who asks for air filtration
  • Customers that are considered to be "at-risk" due to allergies, asthma, etc.

The common denominator of these conditions is that they're all associated with and/or can adversely affect indoor air quality. That’s the reason why you should have air scrubbers (or AFD’s – Air Filtration Devices) running on every job.

When cleaning up sewage, mold or a fire damage, you can’t help but produce considerable amounts of many airborne hazardous materials due to your cleaning efforts. For instance, smoke and fire residues can be poisonous as a fire will destroy plastics, foam, fabrics, carpets, woods, synthetics, and asbestos-containing materials. And any time you unsettle toxins that may be lurking in wall or ceiling enclosures, there’s a good chance that they’ll float into the occupied areas of the structure.

You even need to be concerned about air quality on clean water losses. Due to the need for high-speed air movers to facilitate efficient drying, a myriad of minute particles that are trapped in carpets and furniture are stirred up and can cause adverse health problems to those who are susceptible.

So what are the benefits of having air scrubbers of every job?

  • They help to reduce the quantity of possibly harmful air particles, decreasing the chance that occupants or technicians will inhale them.
  • You’ll have cleaner equipment with less maintenance.
  • Clean equipment also reduces the chance of cross contaminating the next job.

That's why making air scrubbers available on every jobsite makes good business sense.

How to Prevent Frozen Pipes

1/4/2018 (Permalink)

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

To learn more information on Frozen Pipes and How to Prevent Them, Click on this link,  http://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/winter-storm/frozen-pipes

Provided by the Red Cross.

Flood Facts Quiz

10/5/2016 (Permalink)

1. What is the #1 source of natural disaster losses in the United State?

A. Flood       B. Wind         C-Fire

2. In a high risk area your home is more likely to be damaged by:

A. Flood       B. Fire

3. Most homeowners insurance covers flood damage, true or false?

4. Just a few inches of water from a flood can cause tens of thousands of dollars in damage, true or false?

5. What is it called when winds combine with tides to create a huge wave that push water miles inland?

6. What can cause flooding in mountain areas when the sun is out?

7. From 2005 to 2014 total flood insurance claims averaged more than:

A. $97.6 Million       B. $3.5 Billion      C. $1.8 Billion

8. What percentage of all flood insurance claims come from outside of mapped high-risk areas?

A. 9%         B. 15%         C. 20%

9. Storms can cause major flooding in desert states during what season?

Answers:

1. A-Floods

2. B-Floods

3. False

4. True

5. Storm Surge

6. Melting Snow

7. B-$3.5 Billion

8. C-20%

9. Monsoon

The Process of Restoring your Bulloch, Jenkins, Emanuel, Candler and Screven County Properties when there's Water Damage

9/23/2016 (Permalink)

Since every flood and water damage scenario is a little different, each one requires a unique solution tailored for specific conditions. However, the overall water restoration process remains the same.

The steps below detail our restoration process for the typical water-damaged property.

Step 1: 24 Hour Emergency Contact

SERVPRO of Statesboro is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. Even a delay of a few hours can greatly increase the severity of the damage and increase the chances of microbial growth.

We have the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration – in fact, it’s the cornerstone of our business.

Step 2: Inspection and Damage Assessment

As this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action.

  • We’ll identity and stop the water source
  • Next, we’ll identify the type of water – the level of contamination of the water will affect the specific restoration processes we use.
  • Then, we’ll survey the extent of the water damage and complete the safety inspection
  • Lastly, we’ll move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

Step 3: Water Removal/Water Extraction

After the inspection and damage assessment step, the water extraction process begins. This step removes the majority of the water. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

  • Move-Out/Pack-Out – SERVPRO of Statesboro can conduct an organized, efficient move-out to protect your belongings from further damage.
  • We’ll use Submersible Pumps and Industrial Wet/Dry Vacuums to remove the water.
  • Next, we’ll inspect the carpet pad and carpet, and remove if needed.
  • Then, we’ll bring in moisture detectors and other meters to measure the extent of the moisture saturation.

Step 4: Drying and Dehumidification

Once the excess water has been removed, the floors and walls may appear dry, but a quick inspection will reveal they are wet to the touch. This retained water can cause the materials to break down, warp or cause mold damage.

  • Our professionals will use dehumidification equipment to extract the remaining water.
  • We then check the moisture levels to monitor the drying process.

Step 5: Cleaning and Repair

In addition to cleaning your property’s structure, we will clean your furniture, upholstery, clothing and other restorable belongings damaged by the water. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced.

  • We are trained to identify and eliminate offensive odors, and use antimicrobial and antibacterial treatments to sanitize the area.
  • We will also remove and dispose of damaged materials with guidance from you and your insurance adjuster.

Step 6: Restoration

This is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business. SERVPRO of Statesboro can simplify the restoration process by handling both the initial water damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep costs low.

How to Prepare for a Flood

8/8/2016 (Permalink)

How to Prepare for a Flood

You’ll be better prepared to withstand a flood if you have the following items available – packed and ready to go in case you need to evacuate your home

  • Water—at least a 3-day supply; one gallon per person per day
  • Food—at least a 3-day supply of non-perishable, easy-to-prepare food
  • Flashlight [Available on the Red Cross Store]
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible) [Available on the Red Cross Store]
  • Extra batteries
  • First Aid kit [Available on the Red Cross Store]
  • Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation and personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house keys
  • Extra clothing, hat and sturdy shoes
  • Rain gear
  • Insect repellent and sunscreen
  • Camera for photos of damage

Respond

Responding Appropriately During a Flood
  • Listen to area radio and television stations and a NOAA Weather Radio for possible flood warnings and reports of flooding in progress or other critical information from the National Weather Service (NWS)
  • Be prepared to evacuate at a moment’s notice.
  • When a flood or flash flood warning is issued for your area, head for higher ground and stay there.
  • Stay away from floodwaters. If you come upon a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.
  • If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.
  • Be especially cautious at night when it is harder to recognize flood danger.
  • Because standard homeowner’s insurance doesn’t cover flooding, it’s important to have protection from the floods associated with hurricanes, tropical storms, heavy rains and other conditions that impact the U.S. For more flood safety tips and information on flood insurance, please visit the National Flood Insurance Program Web site at www.FloodSmart.gov.

Recover

Flood Recovery Tips
  • Return home only when officials have declared the area safe.
  • Before entering your home, look outside for loose power lines, damaged gas lines, foundation cracks or other damage.
  • Parts of your home may be collapsed or damaged. Approach entrances carefully. See if porch roofs and overhangs have all their supports.
  • Watch out for wild animals, especially poisonous snakes that may have come into your home with the floodwater.
  • If you smell natural or propane gas or hear a hissing noise, leave immediately and call the fire department.
  • If power lines are down outside your home, do not step in puddles or standing water.
  • Keep children and pets away from hazardous sites and floodwater.
  • Materials such as cleaning products, paint, batteries, contaminated fuel and damaged fuel containers are hazardous. Check with local authorities for assistance with disposal to avoid risk.
  • During cleanup, wear protective clothing, including rubber gloves and rubber boots.
  • Make sure your food and water are safe. Discard items that have come in contact with floodwater, including canned goods, water bottles, plastic utensils and baby bottle nipples. When in doubt, throw it out!
  • Contact your local or state public health department to see if your water supply might be contaminated. You may need to boil or treat it before use. Do not use water that could be contaminated to wash dishes, brush teeth, prepare food, wash hands, make ice or make baby formula!
Let Your Family Know You're Safe

If your community has experienced a disaster, register on the American Red Cross Safe and Well web site to let your family and friends know about your welfare. You may also call 1-866-GET-INFO to register yourself and your family.